4EZTEES.com | Buffalo Specialties, Inc.

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General FAQs

Here is a sampling of our most frequently asked questions. If you have a question that does not appear on this list, feel free to call us at 888-4ez-tees or Contact Us via email.

How do I get a quote?

You can get instant quotes 24 hours a day, 7 days a week (Yes, even Holidays!) with our Online Quote System. You can check out our online catalog and pick any garment you want!

Where is 4EZTEES located?

We are located in Houston, Texas.

Do you have other offices in the country?

Yes, we also have offices in Dallas, Denver and Louisville.

What are your business hours?

Our business hours are: Monday thru Friday 8:00am to 5:00pm CST

Do you accept purchase orders?

Orders are processed securely using Secure Socket Layer Technology. Purchase Orders (P.O.'s) are accepted but are reserved for qualified organizations such as schools, government agencies and large corporations.  Purchase Orders must be verified and therefore can only be placed by phone.

We offer Net 30 terms to schools, government agencies, and major corporations. All purchase orders are handled by written agreement only.

Do you sell "blank" or "unprinted" items?

Yes. Call us for pricing and availability.

If there is a problem with my order, what do I do?

You should contact us immediately by phone, fax, or e-mail. We want to help you resolve the problem as quickly and effectively as possible.

Do you charge sales tax?

Sales tax is charged only on orders shipped to a Texas address.

What guarantee does your company offer?

Our guarantee: your product will look like what you designed online and be without material flaw, or we will correct the error. Because you approve each step of the process, your job is completed exactly the way you want it.

If correction is in order, you will need to contact us within 24 hours of receiving your product.

Do you embroider garments?

Yes. Online quotations are not yet available for embroidery, so please email us your image and we'll contact you with pricing information.

What finishing services do you provide?

As a full service operation, we also offer folding, poly-bagging, changing labels, drop shipping, and more. Just let us know how we can help.

What is the minimum order?

Six (6) garments is our minimum order. You may combine any number of shirt colors or styles to meet this minimum. For example, order 2 Beefy T-shirts in red, 2 in black and 2 in navy. Or you may order 6 t-shirts and 6 tank tops.  Please contact a Customer Service Representative for more information and unique situations.

What is your pricing based on?

Custom Screen-printed garment prices are based on total quantity, the color and type of garment, how many colors in your design(s) and how many locations you print.

Embroidery prices are dependent on stitch count (how many stitches it takes to embroider your design) as well as on total quantity and the color and type of garment.

What is the least expensive shirt?

The least expensive t-shirt would be a white shirt with a 1-color design.

Pricing is based on the following factors:

• shirt style and color
• number of colors and locations printed on the shirt
• quantity of shirts ordered

To keep costs low we recommend:

• ordering larger quantities ~ the more you buy, the lower the price
• ordering white garments rather than colors
• printing on fewer locations
• printing fewer colors

What are your quantity price breaks?

• 6-23
• 24-47
• 48-71
• 72-143
• 144-299
• 300-599
• 600-1,199
• 1,200-2,999
• 3,000-5,999
• 6,000-11,999

Remember, to receive quantity discounts, all pieces must be imprinted with the same artwork.

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Artwork FAQs

I don't have a design. Is there a charge to make a design for me?

4eztees allows you to do your own designing in our 4EZTEES.COM Custom Design Maker, so there is no artwork charge for work done on the online designer.  This is a feature to the website that enables you to make your own T-shirt utilizing ready to print vector clipart that is provided.  Choose your shirt color, choose your artwork and order your shirts with the click of your mouse.  You may call us for assistance with your design for no charge.  For further instructions on how to use this feature Click Here!

A member of our Art Staff will review all work submitted for printing.  If needed, changes will be recommended.  If you are having trouble working out your design, our Art Staff will be happy to guide you through the process. If you want us to create a custom design for you based on your ideas or sketches, there will be a charge. If you would like more information and pricing, please e-mail us.

What kind of artwork files do you accept?

We accept many types of art files. The ideal file formats are: .cdr (CorelDraw), .ai, (Adobe Illustrator), .eps, .wmf, .pdf (Adobe Acrobat), .psd (Adobe Photoshop), .tiff. We also accept .jpeg, Microsoft Word, Publisher, Power Point, and many others. For a complete listing of acceptable file formats, please e-mail us. Uploaded art must be high resolution (300 dpi).  The Art Staff can work with art of lower resolution, but having them do so will incur a separate art charge, billed at $25.00 per half hour.

How do I get my artwork to you?

There are several ways to send artwork to us by email, FTP or mail. Please contact our office at .

What happens when I upload my art?

When you upload your art, it is sent to us to view! We take a look at it and email you back within 24 hours with questions or comments. If you have questions, you can include those in the comments section before uploading your artwork.

My artwork needs some "touch-up." Is there a charge for that?

Yes, there will be an artwork charge. The charge is determined by the level of "touch-up" that your design will require. If you would like more information, please e-mail us.

What happens when I save a design?

A saved design can be accessed via Customer Login and can have changes made to it. Saving your design does not obligate you in any way. Designs are kept for 45 days.

What are the printing areas and sizes?

Adult Full Front or Full Back:  maximum 13" wide by 13" tall.  Ladies and Youth Full Front or Full Back:  maximum 11" wide by 12" tall.  Left or Right Crest (pocket area):  maximum 4" wide by 4" tall.  If you have special requirements regarding image size, you can leave instructions in the Design Notes section of the Save Design screen.

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Garment Sizes/Colors FAQs

Do you offer "youth" sizes?

Yes. We offer youth extra small (2-4), youth small (6-8), youth medium (10-12), youth large (14-16) and youth extra large (18-20).

Do you offer 2X, 3X, 4X, etc. size shirts?

Yes. We offer up to 6X on some of the garments that we offer. However, not all colors are available in these size shirts. Call or e-mail for availability.

Can I mix the shirt sizes in my order?

Yes. You can mix the sizes any way that you need to complete your order.

Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)?

Yes, as long as the image will be exactly the same on each shirt and will be printed in the same location on all of the shirts. The price that you would pay for each garment is determined by the total number of shirts in your order.

Can I have different ink colors on different color shirts?

Yes. However, each ink color change will incur an ink color change charge of $18 per color. What apparel colors are available?

For a listing of the basic colors that we offer please visit our basic apparel colors page.  We can attempt to get any color requested but it is subject to availability.

What types of textiles do you offer?

Most of our t-shirts, sweatshirts, etc are offered in 100% cotton and 50/50 cotton/polyester blend.  Not all colors are offered in both types of material.  Heathered colors that are listed under 100% cotton are blends ranging from 90% to 99% cotton.  For more information on a particular textile, go to the Products link on the home page.

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Ordering FAQs

How do I place an order?

We offer four ways to place an order. You can place an order (1) by phone, (2) e-mail, (3) fax, and (4) secure online ordering.

How do I pay for my order?

Payments can be made in the form of credit card (Visa, MasterCard, Discover and American Express). You can phone, fax, or e-mail your credit card information to us. Purchase Order payment is available to certain firms and organizations and is handled by written agreement and offered at our discretion.

When do I pay?

4eztees requires 100% down before your order is placed. We do not however print ANYTHING without your approval, so you get to check over everything before it is processed.

Do I get to see a "sample" before you print my order?

Yes. After you place your order, you will receive an e-mail directing you to an "Artwork Review" web page. This web page shows how your artwork will appear on the actual product that you are ordering. On the "Artwork Review" web page, you have the opportunity to approve or disapprove your proposed artwork/layout. Production does not begin on your order until we receive an artwork approval from you.

How long does it take to receive my order?

Production time is dependent on many variables such as total quantity of pieces, how complicated your artwork is, etc.  We allow SIX business days for production after you have approved artwork for regular delivery. Your order will ship on the next business day. This doesn't include shipping time, which is determined by your state. If there are problems or questions with your order, incomplete information, an art recommendation, etc., we will contact you by e-mail.  We will *not* be able to continue production until you respond.  Please do so promptly, since this could cause a delay in your order.

Need your order faster?

No problem, rush services are available for an additional charge. We will do whatever it takes to ensure timely delivery of your garments. Call today!

Can I cancel my order?

If you cancel your order within 24 hours of placing the order, we have a $50 cancellation fee as well as a 20% restocking fee for ordered garments.

Do you allow changes to an order?

Changes can be made to an order while the artwork is being created for approval.  Once the final artwork has been approved, an order is final and can not be changed. This policy exists because of workflow issues involving textile stock, screen supplies, and scheduling press time.

Please make sure your order is exactly the way you want it before approving the final version of the artwork.

Will I receive a confirmation after I place my order?

Yes. You will receive an e-mail confirmation if you place your order by e-mail, fax, or online order form.

Will I be notified after my order has shipped?

On all orders that are produced in our shop (all custom garment orders), you will receive an e-mail notification with the tracking number and details of your shipment. On orders that are not produced in our shop (mostly promotional products, e.g.: mugs, plastic bottles, steins, etc.) you will not receive a shipment notification. However, we will be happy to obtain the shipment tracking number(s) on these items for you after your order shipped, if you request it.

Do you take overseas orders?

Yes, we take overseas orders. For security issues, there are certain restrictions on the orders that we will accept and how we ship them.  Our standard method of shipping international orders is via UPS. Faster rates of delivery are available; however they are more costly and not available in all areas.

What if I want to reorder?

You will NEVER have to pay set-up charges on any orders or reorders; however pricing on reorders is based on total quantity you reorder. In other words if your original order was 100 units and your reorder is 50 then you can expect to pay a little more per unit. On the other hand if your reorder is for 150 units then expect to pay less per unit.

Are white garments cheaper than colors?

Yes, white garments are a little bit less expensive, but not by much! If you want a colored garment but are looking to reduce your cost, reduce the number of ink colors instead!

Do I have to get all the same size?

Of course not! You can order multiple sizes! They can even all be on the same order, which gets you a better price, as long as we can print the same size design on all of them.

Do I have to get all the same color garment?

Nope! You can get multiple colors within the same order as long as the ink colors and design remain the same.

Can I combine different styles of garments for my order?

Yes, you may combine any number of styles to get the quantity price break. For example, order 24 t-shirts, 24 tank tops and 24 sweat shirts and receive the 72 piece price for all garments, as long as all garments receive the same print. The only exception is for hats. Hats must be ordered separately because they require different screens and use a dedicated hat press.

Can I combine different colors of garments for my order?

Yes, most artwork will print well on different shirt colors. Mix colors all you want. When we review your art we'll notify you if there's a potential problem, and help you find the solution. Remember, no surprises...you always approve our work!

Can I purchase multiple items with the same imprint?

Yes.  For example both red long sleeve t-shirts and black sweatshirts could be ordered with the same white imprint.

If you wanted a different ink color on each type of textile, there would be a $20 charge for the ink color change.

NOTE: To receive quantity discounts for the total order (e.g. 12 of one type of textile and 12 of a different type would receive pricing for 24), you will need to save your design and then call Customer Support to place your order.

If your shirts have different images (artwork or text) then they would need to be ordered separately.

What is the minimum number of shirts I can order?

The minimum order is 6 shirts.

What are my shipping options?

We use UPS for ground shipments. If you have an account with Federal Express or DHL, we are happy to use any of their shipping options. For large shipments we can utilize a trucking company to save freight costs. Please inquire.

Do you have free shipping?

Yes! We have free shipping via UPS Ground to anywhere in the US, except Alaska or Hawaii. We also provide free shipping to military APO addresses. If you need shipping outside of these parameters, shipping fees may apply.

Orders shipped to APO/FPO addresses go via the U.S. Post Office. We track shipping up to the APO/FPO address. After that, all responsibility for delivery and tracking is transferred to the military. We are not responsible for, and have no way of tracking packages once they are in the APO/FPO system.

UPS says it's a [X] day ship to my location, can you guarantee it will get to me by then?

We wish we had control over UPS, but unfortunately, we don't. Although we cannot guarantee UPS's shipping times, we can guarantee that we will give it to UPS in the time agreed upon. Occasionally, UPS does have delays in their services based on weather or unforeseen issues, so its best to allot yourself a couple of extra days before your deadline.

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Printing FAQs

Are your T-Shirts screen printed or are they iron-on transfers?

We screen print ALL t-shirts with the exception of digital transfers ("photo") t-shirts. "Photo" or "digitally imaged" T-shirts are transfer printed as the image is applied with a heat press. We also use CAD-cut vinyl letters which are used for player names on the backs of "team" t-shirts; they too are applied with a heat press.

Will the printing fade on my shirts after a few washings?

No. The printed image on screen printed t-shirts is very durable and will hold up for a long time as they are directly printed onto the garment using plastisol ink. "Wash" tests that we've conducted in our shop also prove that the printing on "Photo" or "digitally imaged" t-shirts (which are transfers) is durable and holds up to many washings before fading begins to occur. Also, however the image is printed on your shirts, the image will not peel off and can't be otherwise removed.

Can you match PMS colors for screen printing?

We offer PMS color matching on many products. The cost varies depending on the product, but is typically $40.00 per color.  PMS colors are designed for paper ink to be placed on white stock. You may indicate what PMS color you would like and make one of two choices:

• Choose a stock t-shirt ink color that is close to the PMS color.
• Pay extra for a PMS color match, but understand it cannot be guaranteed to be exact on a textile, especially if it is not screen printed on white.

What happens if the color of ink isn't exactly what I viewed online?

Ink colors may vary depending on your computer monitor. The colors will be close, possibly varying by a shade or tint of a color. If you are interested in having a printed color chart sent to you please email us.

Can I print a color photograph?

Yes, but as it involves slightly more sophisticated technology, there is a different pricing structure and minimum quantity order.  If you are interested in printing a color photograph, please email us or call us at 888-4ez-tees.

Will my shirt image be as clear as my photograph or printout?

No.  Process printing on textiles is of a lower resolution than ink on paper.  While the color and image quality are good, they are not as crisp or detailed as a photograph.  Textiles are printed at 55 lpi whereas color pictures can print at upwards of 200 lpi.

What imprint colors can I use?

Click on Basic ink colors for a listing of the basic ink colors that we offer.  We can attempt to get any ink color requested but it is subject to availability.

What is a specialty ink?

A specialty ink is something out of the ordinary. We have really cool things such as glitter, foil, high density and neon’s just to name a few. Check out some more info on our Specialty Inks Page.

What are the printing areas and sizes?

Print dimensions are really dependent on the location and detail of the design. 4eztees’s art department can help you size your design for the look you are trying to achieve. The standard t-shirt print size is:

• Adult Full Front or Full Back:  maximum 13" w x 13" h.
• Ladies and Youth Full Front or Full Back:  maximum 11" w x 12" h.
• Left or Right Crest (pocket area):  maximum 4" w x 4" h.

If you have special requirements regarding image size, you can leave instructions in the Design Notes section of the Save Design screen or feel free to email us.

How large should my logo be?

There are no set standards. This is art and it is all very subjective. We recommend that you print your image onto paper in a number of different sizes. For example, print your image at 6", 8" and 10" wide. Place the images one at a time in the location on your garment where you want it to print. Use a live body rather than laying it flat on a table, so you'll see how the shirt looks as someone wears it. Talk to the others in your group and decide on an image size.

Where can I print my design?

Please view this link for our most common print locations. If you have a special request please email a representative or upload your artwork.

Can you do an all over print?

4eztees prints on finished garments using a standard screen print press, so we are UNABLE TO PRINT ON THE ENTIRE GARMENT.

I already have shirts. Will you print on them?

Yes. For more information, please visit our Screen Printing Page.

How many ink colors can you print?

We print up to 12 spot colors. You may use 1 - 8 ink colors per image for orders with quantities up to 599. Your order must be 600 or more garments to print 9 - 12 ink colors.

Colors offered in Design Online are listed on the design page if you would want colors not offered there then you would need to contact a company representative.

Does black count as an ink color?

Yes, count black as well as white when figuring the number of ink colors in your design.

How are names and numbers printed?

Names and numbers are cut from vinyl and heat pressed onto your shirt.  Vinyl letters and numbers are the industry standard for teams/groups that require a variety of individual names/numbers for their order.